Refund and Cancellation Policy

How to request help

For Guided by Faith Books orders, email Danda5760@gmail.com with your order number and a description of the problem. For visible damage or a printing issue, photographs can help us investigate. Do not send payment card numbers. Please contact us promptly so we can investigate with the relevant provider.

This policy applies to our print and digital sales. Nothing in it limits any cancellation, withdrawal, refund, warranty, or other rights you have under applicable law.

Damaged incorrect or undelivered print orders

If your print order arrives damaged, defective, or incorrect, or does not arrive, contact us. We will investigate with Lulu and arrange an appropriate replacement or refund for a confirmed order problem. We remain your customer-service contact throughout that process.

Do not return a book without contacting us for instructions. If a return is needed to resolve a confirmed problem with the order, we will provide return instructions and cover the necessary return shipping cost. Books are printed on demand, so we do not offer change-of-mind returns except where the law requires otherwise.

Print cancellations

Contact us immediately if you want to cancel a print order. Cancellation is available only if the order can still be stopped before production, unless applicable law gives you additional rights. We will check and confirm whether it can be canceled. A cancellation request alone does not confirm cancellation. If the order is successfully canceled, we will arrange a refund of the canceled order's charges.

Digital files

If your download link or file is missing, faulty, or incorrect, contact us. We will first help you obtain the correct working file. If we cannot provide the purchased file in usable form, we will refund that purchase.

We do not offer change-of-mind refunds after digital delivery, except where the law requires otherwise. If you need to cancel before delivery, contact us promptly so we can check whether delivery can still be stopped. Our digital products may be delivered automatically after successful payment.

Duplicate charges and refund processing

We will investigate and correct confirmed duplicate charges. An additional copy intentionally purchased is not automatically a duplicate charge; please explain the issue so we can check the transaction.

Approved refunds are processed through the applicable checkout or payment provider, ordinarily to the original payment method. We will confirm the resolution with you. The time for a credit to appear depends on the provider and your financial institution. We do not require you to give up rights under applicable law to obtain help under this policy.